Terms and Conditions

Tour Policy

Happy Day Tours offer full day, half day and multiday private tours. Our vehicles are not for taxi hire and only used as transportation for customers on our pre-agreed tour.

If a client is late to arrive at the arranged pick-up point, the driver will wait up to 1 hour before the appointment is automatically cancelled. Please note no refund will be given in these circumstances.

Happy Day Tours cannot be held responsible for traffic-jams, delays, irregularities in scheduling, bad weather or the loss or theft of personal objects. If a tour is interrupted at the request of the client, the client will not be entitled to any reimbursement.

All journeys must be pre-booked in advance, and payment must be made in full by one point of contact.

Cancellations

Happy Day Tours will honour a 100% refund of received payment when notice is given more than four weeks prior to travel minus an administration of £30. If you need to cancel the tour up to four weeks in advance, a 50% refund will be honoured, minus a £30 administration fee. If a tour is cancelled within 72hours, no refund will be given. At the discretion of Happy Day Tours, a tour can be rearranged within 6 months of the original planned date, which will incur an administration fee of £30. After this timeframe, no refund will be honoured.

Where exceptional circumstances arise, the management of Happy Day Tours reserves the right to cancel tours or services. In such cases clients will be promptly informed and offered a full refund.

Risks and Insurance

Passengers must have appropriate and adequate insurance (with a reputable insurer) to cover death, personal injury, medical expenses, repatriation expenses, loss of or damage to luggage and contents of same and expenses associated with cancellation or curtailment of a tour. Each client is responsible for loss of or damage to baggage or personal possessions or consequential loss arising there from.

In the event of client illness, then the relevant client must accept responsibility for any medical costs incurred and Happy Day Tours shall not be liable to refund any part of the tour cost. It is incumbent on each client to ensure that insurance cover held is both current and adequate for the particular needs of such client and/or group for which such client is responsible. All visitors from overseas must have insurance to cover accident and repatriation.

Health and Safety

The group must at all times abide by the safety brief and directions of the Tour Guide.

The Guide/Company must be notified in advance of clients’ which are suffering from any medical condition or are taking medication.

Clients should be aware that weather conditions in Scotland can be severe and hence must be dressed appropriately.

Happy Day Tours reserves the right to terminate a tour if, in the reasonable opinion of the company the behaviour of a client or client group is or is likely to be disruptive, dangerous or upsetting to other people or if such client or group have caused or are likely to cause damage to property. Happy Day Tours will not pay any refund or costs incurred by a client in the event that a tour is terminated due to unacceptable behaviour.

In-car Safety

Please ensure that seat belts are worn at all times. In the unlikely event of an accident, remain calm and allow your driver to take you to a safe place away from the scene of the accident. Clients are not allowed to smoke in the vehicles at any time. For further details onsite, please consult with your tour guide.